Refund policy

Short version: if something is wrong with your order, email lilzib@lilzibsnook.com and we will sort it out.

Damaged or missing orders

If your order arrives damaged, or does not arrive at all, tell us within 30 days of the despatch date and we will send a replacement free. If you would rather have your money back than a replacement, we will refund you instead.

Order protection

Order protection at $4.95 is not insurance. It is our promise to replace a damaged or lost order without asking you for proof. Adding it is optional and it does not remove any right you already have.

Changed your mind

CDs and unworn apparel can be returned within 30 days for a refund of what you paid. Return postage is yours unless the order was wrong or damaged. Once a disc is unsealed we cannot resell it, so opened discs are only refundable if faulty.

Digital items

Downloads cannot be returned once the link has been opened, because there is no way to give them back. If the link does not work, or you never received it, email us and we will fix it or refund you.

If you are in the UK or EU

You have 14 days from receiving your order to cancel it for any reason, and a further 14 days to return it. Sealed discs opened after delivery are excluded, as the law allows. Digital downloads are excluded once you have started the download and agreed to that at checkout.

How to start

Email lilzib@lilzibsnook.com with your order email and what went wrong. Photos help for damage but are not required. Refunds go back to the card you paid with and usually take five to ten business days to appear.